Our mission is to improve veterinary clinical communication skills
In-Communication strongly believes that by improving Clinical Communication Skills within veterinary practice everyone will benefit – you, your patients and your clients.
Improved communication benefits both patients and their owners. Vets, nurses and the practice team will gain greater job satisfaction and will deal with fewer complaints. Practice owners will see efficiency gains, better customer satisfaction and improved staff retention.
On completing one of our face-to-face or online courses you will have built on your existing knowledge and have learnt an array of new clinical communication techniques skills. Our learning will enable you to conduct more effective and efficient consultations and conversations with your clients. We believe that learning should be fun and supportive. Our aim is to create a community interested in being better understood and understanding better. All our courses qualify for an equivalent amount of RCVS CPD points and all participants are awarded a certificate on completion.
Our work is backed up by decades of experience in the front line of the veterinary profession and through a deep knowledge and understanding of clinical communications research and best practice.
Whilst at the VDS, Christine was instrumental in introducing Communication Skills Training into the curricula at the UK vet schools, 22 years ago. For this and other endeavours in the field of Communication, Christine was awarded an Honorary Fellowship of the Royal College in 2009. She was presented with the Chiron award from the BVA in 2010. In the veterinary profession Christine is recognised as a leader in this field and has co-authored books on the subject. Christine is also a clinical communications tutor for medical students. She is a past President and Treasurer of SPVS and was a partner for 12 of her 17 years in practice.
Geoff is a veterinary surgeon and trained facilitator, with 35 years’ experience in general practice. Geoff has over 18 years’ experience teaching clinical communication skills with the Veterinary Defence Society. Through his involvement with Vetlife, Geoff is all too aware of the pressures practice team members face every day in their work and is keen to do whatever he can to help.
Alan has been involved in educational theatre since training as an actor, graduating in 1981. He has qualifications in ‘Training the Trainer’ and Professional Business Management cert. and dip. (OU Business School). Alan has been working freelance since 2003 following a successful career with the Arts Council of England. He is a highly experienced tutor in the field of clinical communications. Alan is an advocate for Experiential Learning and enjoys researching and updating approaches to effective communication.